When you hire an HVAC professional to service your unit, one of their main concerns apart from getting your unit in working order is making you happy. After all, happy customers are much more likely to avail themselves of their services again in the future. and maybe even refer the company to neighbors who need their units serviced as well. According to indoor air quality and HVAC technicians, they manage to achieve this in one main way: by practicing professionalism.
Here are four different ways that HVAC pros practice professionalism when they’re on a service call.
Respect the customer’s time – When hring an HVAC technician to service your unit, one thing you should always be able to count on is for them to respect your time. According to experts, how well they manage their time can make or break their relationship with their customers, and as such, they’d do well to learn to keep track of exactly where their staff is, what they’re doing and how long they’re on the job. By so doing, they can give their customers a much more accurate estimate of when a service person will arrive as well as how long a certain service is estimated to take.
Look sharp and organized – Working on an HVAC unit may not be as formal as going to a board meeting, but your HVAC serviceperson should still arrive at your home looking as sharp and professional as possible. Not only should they be attired in a clean work shirt and work pants, but before they enter your home, they also need to wrap their work boots in plastic to prevent the tracking of dirt into your home. This shows that they care about their customers even before they start working.
Explain the process to the customer – While it’s true that you should leave maintaining your HVAC unit to the pros, it’s still your house, and as such you have the right to know what your technicians are doing to your unit. Luckily, if you simply ask, a good duct cleaning and HVAC professional will always take the time to explain everything that they’re about to do to your unit, from the parts being installed or repaired to the amount of time doing so will take.
Follow up to ensure customer satisfaction – Your technicians may be done maintaining your HVAC system, but that doesn’t necessarily mean that they’re done providing service to you. In fact, when the job is finished, most HVAC technicians will call or email you within 24 hours to make sure that everything is working properly, demonstrating that they care about the work they did as well as the customer’s satisfaction.
If you’re looking for someone who can help you maintain your HVAC unit, don’t hesitate to turn to Bill Reynolds Heating & Air Conditioning. When it comes to heating and HVAC maintenance services, we’re the leading professionals to approach, and we won’t let you down! Give us a call at (440) 946-7863 or fill out our contact form to request a quote.